Legal
Terms of Service
Last updated: 1 May 2026
1. Parties and Scope
These Terms of Service (“Terms”) govern the relationship between BESIPA, Lda., a Portuguese company licensed under AMI 27281 and regulated by IMPIC (“Soverite”, “we”, “us”), and any individual or legal entity (“Client”, “you”) who engages Soverite's property advisory services or uses any associated digital platform, including the client portal at soverite.com.
By initiating a mandate — whether by signing a mandate agreement, paying the activation retainer, or explicitly instructing us to act on your behalf — you confirm that you have read, understood, and accepted these Terms in full.
2. Nature of Service
Soverite acts exclusively as a buyer-side property advisor. We do not represent sellers, developers, or any other party to a transaction. We do not hold, transact, or manage client funds beyond the activation retainer described in Section 5.
Our services may include, but are not limited to:
- Independent property intelligence and market research (Stage 1)
- On-site property assessment and technical review coordination (Stage 2)
- Negotiation strategy and execution, CPCV and deed coordination (Stage 3)
- Post-acquisition support as agreed in writing
3. Mandate Agreement
A binding mandate is established when both parties have executed the Mandate Agreement document and the activation retainer payment has cleared. The Mandate Agreement, together with these Terms, constitutes the entire agreement between the parties and supersedes all prior communications.
The mandate is personal and non-transferable. If the Client is a legal entity, the individual signing warrants they have authority to bind that entity.
4. Client Obligations
You agree to:
- Provide accurate, complete, and timely information as requested by Soverite
- Notify Soverite immediately of any material change in your circumstances, requirements, or financial position
- Not engage any other buyer-side advisor, agency, or intermediary for the same acquisition without written notice to Soverite
- Keep all non-public information received from Soverite strictly confidential
- Cooperate with KYC/AML verification requirements as mandated by Portuguese law
5. Fees and Payment Terms
Activation Retainer: A retainer of €1,987 (one thousand nine hundred and eighty-seven euros) is payable upon mandate initiation. This amount is credited in full against the final advisory fee at deed signing. It is refundable in full if Soverite declines to proceed or is unable to fulfil the objectives defined contractually.
Advisory Fee: A single fee equal to 20% of the negotiated saving, calculated as the difference between the asking price recorded in the mandate at the time of Client engagement and the final agreed acquisition price stated in the notarial deed.
Minimum Fee: Where no saving is negotiated, the Advisory Fee shall be no less than 1.5% of the final acquisition price.
Cap: The Advisory Fee shall in no circumstances exceed 5% of the final acquisition price, regardless of the saving achieved.
Payment Schedule: (a) at CPCV (Contrato Promessa de Compra e Venda — the binding promissory purchase contract) Soverite may invoice an advance against the Advisory Fee. This advance is a credit, not the fee itself — Law 15/2013 (Article 19) prohibits issuance of the mediation fee before deed signing; (b) the Advisory Fee is formally issued at the notarial deed (escritura), at which point the activation retainer and any CPCV advance are credited in full against the balance due.
All fees are stated exclusive of VAT (IVA), which will be applied at the prevailing Portuguese rate where applicable.
6. Cancellation and Withdrawal
Either party may terminate the mandate by providing written notice. If Soverite terminates without cause, the activation retainer shall be refunded in full within 14 business days.
If the acquisition proceeds to completion within 12 months of mandate termination using a property that Soverite identified or introduced during the mandate period, the full advisory fee remains payable as if the mandate had remained in force.
7. Confidentiality
Both parties agree to keep strictly confidential all non-public information received from the other party in connection with the mandate. This obligation survives termination of the mandate for a period of five years.
Soverite may reference the transaction in aggregate, anonymised form for marketing or statistical purposes unless you expressly object in writing.
8. Limitation of Liability
Soverite's aggregate liability to the Client under or in connection with these Terms shall not exceed the total fees paid by the Client to Soverite under the relevant mandate.
Soverite shall not be liable for: (a) any indirect, consequential, or punitive damages; (b) loss of profit, loss of opportunity, or loss of anticipated savings; (c) any act or omission of third parties including sellers, solicitors, surveyors, or notaries; (d) market conditions or price movements following acquisition.
Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under mandatory Portuguese law.
9. Intellectual Property
All reports, analyses, assessments, and other materials prepared by Soverite are the intellectual property of Soverite. Upon full payment of all fees, Soverite grants you a non-exclusive, non-transferable licence to use such materials solely for the purpose of the relevant acquisition. You may not distribute, reproduce, or commercialise any Soverite materials without our prior written consent.
10. Data Protection
Soverite processes your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection law. For full details, please refer to our Privacy Policy.
11. Recording of Calls
11.1 — Scope. Soverite (BESIPA, Lda., AMI 27281) may record telephone calls held with the client in connection with the provision of its services, including the initial alignment call and all subsequent calls (notably the comprehensive call and any contact throughout the mandate).
11.2 — Purposes. Recordings are used to: (a) ensure the accuracy of the record of the objectives, requirements and instructions communicated verbally by the client; (b) quality control and internal training; (c) evidence of what was agreed between the parties; (d) compliance with legal and regulatory obligations applicable to real-estate mediation (AMI / IMPIC); and (e) the prevention and resolution of disputes.
11.3 — Legal basis. Processing is based on the data subject's consent (GDPR, art. 6(1)(a)), given by accepting these Terms and continuing the call following the prior notice, as well as on Soverite's legitimate interest (art. 6(1)(f)) in the purposes of quality, training, evidence and compliance and, where applicable, on the performance of the contract (art. 6(1)(b)).
11.4 — Prior information. The client is informed of the recording through these Terms and by a verbal notice at the start of each call. All call participants are likewise informed that the call may be recorded.
11.5 — Retention. Recordings are kept only for as long as necessary for the stated purposes, namely for the duration of the mandate and for 5 years thereafter, or for the period required by law, after which they are securely deleted.
11.6 — Security and sharing. Recordings are treated as confidential client information, stored securely and encrypted, with access restricted to authorised staff. They are not shared with third parties save where required by law, by order of a competent authority, or strictly as necessary to provide the contracted services.
11.7 — Objection to recording. The client may object to a call being recorded or withdraw consent to recording at any time. In that case, Soverite may base its record of the contact on contemporaneous notes; where recording is essential to comply with legal obligations or to protect the parties' rights, Soverite may be unable to proceed with the contact by that means.
12. Anti-Money Laundering
As a regulated real estate intermediary, Soverite is subject to Portuguese AML/CFT obligations under Law 83/2017. We are required to verify the identity of all clients and the source of funds for any acquisition. You agree to provide all documentation requested for this purpose and acknowledge that Soverite may be required by law to report suspicious transactions to competent authorities without notifying you.
13. Governing Law and Disputes
These Terms are governed by Portuguese law. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Judicial Court of the District of Setúbal, Portugal, unless mandatory consumer protection law requires otherwise.
Before initiating formal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of 30 days from written notice of the dispute.
14. General
These Terms may be amended by Soverite at any time. Material changes will be notified to active mandate clients at least 30 days in advance. Continued engagement after notification constitutes acceptance of the revised Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Failure to enforce any right under these Terms shall not constitute a waiver of that right.
BESIPA, Lda. · Trading as Soverite · NIPC 517 929 996
Registered in Portugal · AMI 27281 · IMPIC Regulated
[email protected]